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Terms and Conditions

Terms and Conditions

1. OBJECT

Placing an order on ReplacementLenses.net signifies your full and complete acceptance of the prices, product descriptions, and general terms of sale, which shall exclusively apply to the concluded contract.

You commit to using the ReplacementLenses.net website solely for legally valid inquiries or orders. Therefore, you agree not to place any false or fraudulent orders. If a reasonably fraudulent order is identified, we will be authorized to cancel it and report it to the relevant authorities. You also agree to provide accurate and correct email, postal address, and other contact details. You are aware that we may use this information to contact you if necessary (refer to our Privacy Policy). If you do not provide us with all the required information, we will not be able to process your order.

The website’s content is intended for adults. ReplacementLenses.net does not intend to collect data from minors. By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.

To place an order, you must follow the online purchasing process and click “Confirm and Pay.”

After this, you will receive an email acknowledging receipt of your order (the “Order Confirmation”). We will also inform you via email when the product is shipped (the “Shipping Confirmation”). Only the products listed in the Shipping Confirmation will be subject to the Contract.

This document shall be governed and interpreted in accordance with the laws of Spain, and the parties agree to the exclusive jurisdiction of the Spanish courts.

Any attempt by the Customer to alter, complement, or modify these terms and conditions, or to place an order for Products subject to additional or modified terms and conditions, shall be null and void unless otherwise agreed upon in a written agreement signed by both the Customer and ReplacementLenses.net.

2. IDENTIFICATION AND LEGAL NAME OF THE SELLING COMPANY

REPLACEMENTLENSES.NET, a trade name owned by the company OPTIMEGO S.L., with registered address at Calle Zaida, 2 LOCAL AB, registered in the Mercantile Registry of Granada, provides its electronic sales services via the internet on its website www.replacementlenses.net.

Contact email address: hello@replacementlenses.net

Phone number: Phone United Kingdom: +44 (204) 5771283 and Phone United States: +1 (786) 8072233

 

3. USE OF THE WEBSITE AND ORDERS

Placing an order on ReplacementLenses.net constitutes full and complete acceptance of the prices, product descriptions, and general terms of sale, which shall exclusively apply to the concluded contract.

You commit to using the ReplacementLenses.net website solely for legally valid inquiries or orders. Therefore, you agree not to place any false or fraudulent orders. If a reasonably fraudulent order is identified, we will be authorized to cancel it and report it to the relevant authorities. You also obligate yourself to provide accurate and correct email, postal address, and other contact details. You are aware that we may use this information to contact you if necessary (refer to our Privacy Policy). If you do not provide us with all the required information, we will not be able to process your order.

The contents of the Website are directed at adults. ReplacementLenses.net does not intend to collect data from minors. When ReplacementLenses.net becomes aware that personal data of a minor exists in its records, it will immediately delete such data. By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.

To place an order, you must follow the online purchasing process and click “Confirm and Pay.”

After this, you will receive an email acknowledging receipt of your order (the “Order Confirmation”). We will also inform you via email when the product is shipped (the “Shipping Confirmation”). Only the products listed in the Shipping Confirmation will be subject to the Contract.

4. RIGHT OF WITHDRAWAL

ReplacementLenses.net has the right to reject service to any customer and cancel any order in progress, refunding the amount paid by the customer. By accepting these terms and conditions, the customer agrees not to request any compensation or damages resulting from non-delivery of the product.

5. LIABILITY

ReplacementLenses.net’s liability regarding any product purchased on ReplacementLenses.net will be strictly limited, in any case, to the purchase price of said product and shall not be compromised by simple errors or omissions that may have occurred when all necessary precautions were taken in the presentation of the products.

ReplacementLenses.net cannot be held responsible for damages of any nature, whether material, non-material, or bodily, that may result from incorrect functioning or improper use of the marketed products. The same applies to possible modifications made to the products by suppliers.

ReplacementLenses.net shall not be considered liable by a customer or a third party for indirect damages, loss of business, or lost profits, regardless of the medium through which such damage, loss, or detriment may have been foreseeable by ReplacementLenses.net or if its eventuality had been brought to its attention.

The provisions of this clause shall not affect your rights recognized by law as a consumer, nor your right to withdraw from the contract.

The terms of use of the Website contained in these Conditions of Sale, as well as the relationships between the user and ReplacementLenses.net, shall be governed and interpreted according to Spanish laws. For the resolution of any disputes that may arise, the user and ReplacementLenses.net expressly submit to the competence and jurisdiction of the Spanish courts, expressly waiving any other jurisdiction that may correspond to them.

ReplacementLenses.net adheres to the code of conduct for good practices in online sales.

7. THE PRODUCT

The purchased product may undergo minor modifications in components, features, or performance within the lot due to manufacturer availability, as long as they do not detract from the advertised qualities and performance.

When a product comes in various colors, ReplacementLenses.net does not commit to sending a specific “Color or Size” unless it is specified in the “Color Model” or “Size” options displayed for that product. If the buyer desires a particular color not currently available in the displayed options for that product, they must send an email to hello@replacementlenses.net indicating their color preference.

8. PURCHASE SUBJECT TO SUCCESSFUL TRANSACTION

ReplacementLenses.net’s commitment to the sale and dispatch of the offered merchandise is subject to the stock of the advertised product and its availability until stocks last. Thus, in its commitment to quality and customer service, ReplacementLenses.net always aims to keep advertised products available. However, if exceptional circumstances such as high interactive orders or other situations lead to product unavailability, the order and contract entered into between the parties will be nullified under the terms of this resolution clause. In such cases, the customer will be fully refunded the prepayment amounts paid by them, and neither party shall be entitled to any compensation for breach of contract, consequential damages, or loss of profits.

9. SHIPPING COSTS AND TAXES

Economic shipping will cost €5.99 for orders below €34 and will be free for orders equal to or exceeding this amount. Express shipping costs will vary based on each country.

The Customer is responsible for any customs duties, sales taxes, and all other taxes associated with the order (including customs clearance fees in each country or other undisclosed charges). The customer is also responsible for costs associated with rejecting urgent shipments (€5 for shipments in Spain, €30 for shipments in Europe, and €50 for international shipments).

10. WARRANTY

All products offered on ReplacementLenses.net are guaranteed and are of authentic and premium quality. They are neither “B-grade” products nor exhibition items. ReplacementLenses.net is not responsible for eyewear that you are repairing. ReplacementLenses.net commits to repairing or replacing a defective product with a new one due to manufacturing defects. The customer bears the shipping costs. Possible scratches on the lenses are considered signs of wear resulting from normal use and are thus not covered by the warranty. Deficiencies caused by negligence, impacts, misuse, improper handling, inappropriate voltage, incorrect installation not performed by the authorized Technical Service where applicable, or materials subject to wear from normal use are not included. ReplacementLenses.net reserves the right to change its warranties at any time, at its sole discretion and without prior notice.

 

11. EXCHANGE AND RETURN POLICIES

Orders cannot be canceled once placed, as shipments and labels are generated automatically. You can review these policies in the “Exchanges and Returns” section.

12. SERVICE AND SUPPORT

Service and support offerings may vary from Product to Product. ReplacementLenses.net is not obligated to provide service or support for any Product until full payment for said product or service/support contract has been received by ReplacementLenses.net. ReplacementLenses.net shall not be obligated to provide technical assistance or repairs that arise due to incorrect or inadequate installation, usage, or maintenance, actions or modifications by unauthorized third parties or customers, or accidental or intentional damages. Services are provided according to the provisions outlined in the selected Service Offering as chosen by the Customer, as shown in the respective Quote or invoice from ReplacementLenses.net.

13. SEVERABILITY

The invalidity or unenforceability of any provision of these terms and conditions shall not affect the validity or enforceability of any other provision herein, and any invalid or unenforceable provision shall be deemed divisible.

14. FORCE MAJEURE

ReplacementLenses.net shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control.

Title to the products passes from ReplacementLenses.net to the Customer when the Products leave ReplacementLenses.net’s warehouse in Granada, Spain. ReplacementLenses.net assumes responsibility for any loss or damage to the Products occurring during shipment. Shipment dates are estimates only. ReplacementLenses.net is not responsible for delays in shipping or failure to ship on the estimated shipment date.

ReplacementLenses.net shall not be held responsible for the return of a shipment due to incorrect or inaccurate address information or the customer’s failure to collect the product. In such cases, the customer will need to bear the costs of reshipment once the product is received back by ReplacementLenses.net.

In the case of economic shipping, if there is a shipment delay or no new updates, a claim must be made with the relevant shipping company. The shipment will not be resent, and the payment will not be refunded to the customer until 60 days have passed since the claim was filed. The responsible delivery company sets this procedure for international shipments. This process may be shortened based on the delivery company’s response before the end of the deadline, delivery, or other factors.

15. MODIFICATIONS AND LINKS

ReplacementLenses.net reserves the right to make modifications to its website without prior notice, including changes, removals, or additions to both the content and services it provides, as well as how they are presented or located, and the General Contracting Conditions outlined herein.

ReplacementLenses.net is not responsible for the misuse of the content on its website, as the exclusive responsibility lies with the person accessing or using it.

In the event that ReplacementLenses.net provides links or hyperlinks to other websites, it will not exercise any control over such sites and their contents. Under no circumstances will ReplacementLenses.net assume any responsibility for the content of an external link to a third-party website, nor will it guarantee the technical availability, quality, reliability, accuracy, scope, truthfulness, validity, or constitutionality of any material or information contained in such hyperlinks or other websites. Similarly, the inclusion of these external connections shall not imply any form of association, merger, or participation with the entities linked.