How can we help you?

The tracking number is in the shipping email and in your account. Usual delivery times once it leaves the workshop are:

• Europe: 3-14 business days
• North America: 7-14 business days
• Asia and Oceania: 14-30 business days
• South America: 30-60 business days

Track my order View my orders

If the tracking says “delivered” and you don't have it, check your mailbox, ask your neighbors or building staff, and let us know below.

If your order hasn't shipped yet, we can change the address. Write the full address below: country, first and last name, street and number, ZIP/postal code, city and phone number. We'll confirm whether it was possible.

If your order hasn't shipped yet, we can add products: tell us below which one (model, size and color) and we'll send you a link to pay only the difference.

If your order is still being prepared, we'll cancel it and refund you.

If it has already shipped or has a shipping label, it can no longer be canceled: once you receive it, you can return it within 14 days (choose “Return or exchange”).

Tell us what you're unsure about. If the order hasn't shipped yet, we can change it. A photo of the inscription on the inside of the arm lets us confirm it right away.

To review it we need three photos:

Attach the photos below: they save us several emails.

You have 14 days from receiving your order to request a return. The product must be returned in perfect condition and in its packaging. Prescription lenses and personalized engraved products are made to measure and cannot be returned.

We'll email you a link to send us photos of the product as you're going to ship it, along with the address and the last day to send it.

If it arrived broken, defective or isn't what you ordered, it's not a regular return: choose “Wrong product or incomplete order” or “Defective or broken product, or warranty” above and we'll sort it out.

All our replacement parts come with a 3-year warranty against manufacturing defects. Choose what's wrong and attach clear photos before trying to fix it.

Take photos of both lenses in good light, showing the damage, and another of the package as it arrived. Don't fit or use them.

Attach the photos below: they save us several emails.

It's almost always a different model or lens size. Send us a photo of the product label and of the inscription on the inside of your glasses' arm.

Choose below which type of arms your glasses have and we'll show you the fitting video.

Arms can be adjusted at home in a couple of minutes. Watch this video; if that doesn't fix it, tell us below and send a photo.

Original replacement arms carry a generic serial number: the same part fits several models, so the printed code may not match the one on your glasses. This is normal and doesn't mean they aren't original.

Tell us which screw it is (hinge, nose pads…) and send us a close-up photo of the hinge on your glasses.

Original lenses carry the Ray-Ban or Oakley logo. Compatible lenses are our own brand and have no logo.

Original replacement arms carry a generic serial number: the same part fits several models, so the printed code may not match the one on your glasses. This is normal and doesn't mean they aren't original.

Replacement parts are only available for EssilorLuxottica models (the owner of Ray-Ban and Oakley). If your glasses are very old, they may date from the Bausch & Lomb era and have no replacement parts. The model may also be discontinued, have no replaceable parts, or be so new that we haven't added it yet.

Write the exact model below (it's on the arm) and we'll look for it.

1. Look up your model in the search box above (it's on the arm, e.g. RB2140).
2. Choose what you need: lenses, arms or parts.
3. Select the size and color.
4. Add it to the cart and check out with your shipping details.

We ship worldwide from Granada, Spain. Usual delivery times: Europe 3-14 business days; North America 7-14; Asia and Oceania 14-30; South America 30-60.