Replacement parts
How do I find the part for my model?
Look for the reference printed on the inside of the temple and type it into the search box. If you can't find it, send us a photo and we will help you.
How long does delivery take?
With standard shipping, 1-2 working days in Spain and Portugal, 2-7 in Europe and 5-15 in the USA and Canada. Order preparation takes a further 0 to 7 working days depending on stock. Shipping is free from $ 50.75 in most countries and every order is tracked. If you are in a hurry, express shipping arrives in 1-2 working days in Europe and 2-8 in the rest of the world. See all delivery times on our shipping page.
Do they come with a warranty?
Yes, 3 years against manufacturing defects.
Original lenses
How do I know which lens size I need?
It is the number just before the □ symbol on the inside of the temple. In a reference such as RB2140 901 50□22 150, your lens size is 50 mm. The next number (22) is the bridge and the last one (150) is the temple length: you don't need them for the lenses. If the reference has worn off, send us a photo of your glasses and we will confirm it.
Are they sold in pairs?
Yes, they are always sold in pairs. That way the colour, tint and coating match on both lenses.
What if I choose the wrong lens size?
You can exchange them within 14 calendar days of receiving them. Write to us through the help form and we will explain the steps. The lenses must be unused, unscratched and in their original bag, and return shipping is at your expense. To avoid this, check the number just before the □ on your temple first; if in doubt, we will confirm it from a photo. More details in returns and exchanges.
Can I fit them at home?
Yes, most models can be changed at home by following our video guide. If you have any doubts, our team will help you before you order.
What if Ray-Ban no longer makes the originals?
We offer high-quality compatible lenses made for the same frame. They do not carry the brand logo.
Compatible lenses
Can I order them with my prescription?
Yes, from the prescription lenses page for your model. There you choose the use, index and finish, and we check your prescription before making them.
Prescription lenses
Who checks my prescription?
Our optical team checks your prescription details before production. If something doesn't add up, we will contact you. This is a remote service: we do not carry out eye tests.
Can I return them?
No, except for manufacturing defects: they are made to measure with your prescription. That is why we check the prescription and lens size with you before making them.
Arms
Where can I find my arm length?
It is the last number of the reference on the inside of the temple, for example 145 or 150 (millimetres).
Are screws included?
No, but you can add them as an extra on each model's product page.
Orders and payments
Which payment methods do you accept?
Credit or debit card and PayPal. Depending on your country, you will also see other local methods at checkout.
Can I change the address or cancel my order?
Yes, as long as the order hasn’t shipped. Write to us as soon as possible through the contact form with your order number. If it is already marked as shipped, we usually can’t change it, but we’ll try with the carrier.
Where can I see my order status?
On the Order tracking page, with your order number and the email you used to buy. If it says “Request to Ray-Ban”, we have ordered the part from Ray-Ban and it usually reaches us in 3 to 5 business days.
Shipping
How long will my order take to arrive?
Parts in stock leave our Granada workshop the same day or the next business day. If something is made to order, preparation takes 3 to 6 business days. Add the delivery time for your country, which you’ll find on the Shipping page.
How much does shipping cost?
Standard shipping is free from $ 50.75 to Spain, Europe and many other destinations. Express shipping with DHL Express has a cost, shown in the cart before you pay.
Who delivers it? Is it tracked?
Every shipment has a tracking number. Standard shipping is delivered by your country’s postal service or courier, and express travels with DHL Express.
Returns and warranty
Can I return a product?
Yes, within 14 calendar days of delivery, unused and with its accessories and packaging. Return shipping is at your expense and we refund you using the same payment method. Full details in Exchanges and returns.
Which products can’t be returned?
Prescription lenses and products with custom engraving, because they are made to order for you. Scratched or used products are not accepted either.
What if my order arrives damaged?
If the parcel looks damaged, note it on the carrier’s delivery slip. If the damage isn’t visible from outside, you have 3 working days to tell us through the contact form, with photos and a description.
What warranty do the parts have?
3 years on all parts. Originals carry the official manufacturer’s warranty, and on compatibles we cover any manufacturing defect for 36 months. More information in Warranty.
Customer service
How can I contact you?
Through the contact form. We reply within 1 to 3 business days, Monday to Friday; weekend messages are answered from Monday.